— Matrika Heritage Hospital

Privacy Policy

Welcome to www.matrikaHeritagehospital.com. We at Matrika Heritage Hospital, located in Darbhanga, Bihar, are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or interact with our services.

1. Information We Collect We may collect the following types of personal information: Personal Identification Information: Name, contact number, email address, gender, date of birth, and postal address when you book an appointment or fill out any form on our website. Health Information: Medical history, treatment records, or reports shared by you voluntarily through online consultations or contact forms. Technical Information: IP address, browser type, pages visited, time spent, and other analytics via cookies and tracking tools (Google Analytics, etc.).
2. How We Use Your Information We use your information to: Schedule appointments and provide medical consultations Maintain medical records as per applicable laws Respond to queries or requests Improve website performance and user experience Send important updates, reminders, or promotional communication (with your consent)
3. Cookies and Tracking We use cookies and similar tracking tools to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.
4. Sharing of Information We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share data with: Internal staff (doctors, nurses, support team) for treatment and care Legal or regulatory authorities, if required by law IT service providers who help maintain the website (bound by confidentiality)
5. Data Protection & Security We use appropriate security measures including encryption, firewalls, and access controls to protect your personal and health information. Despite our efforts, no method of transmission over the internet is 100% secure.
6. Your Rights You have the right to: Access the data we hold about you Request correction or deletion of your information Withdraw your consent at any time (by contacting us)
7. Third-Party Links Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
8. Children's Privacy We do not knowingly collect personal data from children under the age of 18 without parental consent.
9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.